This website is scheduled to undergo routine maintenance on Saturday, 13 September from 5:00 p.m.–10:00 p.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Customer Service

To reset either a username or password, use the self-help links to the right. Otherwise, please contact customer service—

Click on the LIVE HELP button to chat. It's the quickest way to reach a customer service agent. Chat is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT except U.S. holidays.

Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.

Contact Information

Office Hours: Monday–Friday, 7:00 a.m.–10:00 p.m. CT, Saturday, 7:00 a.m.–4:00 p.m. CT, and Sunday, 9:00 a.m.–3:00 p.m. CT; closed on local holidays.
  • Phone - Toll-free: 888-754-7667
  • Email

First-time visitors:

Returning visitors:

to schedule, reschedule
or cancel an exam

Need help?
Forgot my username
Forgot my password

Last updated 2014-02-24