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Customer Service

First-time visitors:

If you have never used our site before, you will need to create a new web account.

Returning visitors:

If you already have a Pearson VUE web account, go to the sign-in page and log in.

Need help?

Need help? If you do not remember either your username or password, use the self-help links below to reset them:

If you are still not able to log in, contact customer service.

Americas Region

Asia-Pacific Region

Europe, Middle East, Africa (EMEA) Region

Proctored test candidates can schedule via phone or online.  We encourage all test candidates to schedule tests using the Pearson VUE Web site.  Click on the appropriate button to the right.

Note: Non-proctored, web-based assessment candidates cannot schedule an assessment via phone; web-based assessments must be scheduled using the Pearson VUE Web site.

Proctored Test Customer Service

Proctored ONCC tests are delivered worldwide through our network of test centers. For customer service contact information, select your region from the links below—

Americas Region

Asia-Pacific Region

Europe, Middle East, Africa (EMEA) Region

Non-Proctored Web-Based Assessment Customer Service

You will have 24 hours from the date/time of access to complete the assessment. Once you access the actual assessment, you will need to complete it in one 2-hour session.

System Test

Minimum Specifications (Note: Mobile devices are not currently supported.)

  • Operating System: Windows 2000 or higher, Mac OS X 10.3.9 or higher
  • Internet Browser Version: Internet Explorer v6 or higher, Firefox 3.0 or higher, Safari 2.0 or higher, Chrome 5.0 or higher
  • Screen Resolution: Screen resolution equal to or greater than 1024 X 768
  • Flash Version: Flash version 9 or greater
  • Internet Connection: You will need a sustained, high speed, Internet connection for the duration of the assessment.

Non-proctored Assessment Delivery Problems

If you are still unable to resolve your problem, please send an email to the customer support staff in your region using the links below—

Americas Region

Asia-Pacific Region

Europe, Middle East, Africa (EMEA) Region

To serve you better, please provide the following information in your email:

  • full name
  • telephone number
  • name of test or assessment and your ONCC ID
  • description of issue
  • a screen shot, if applicable

We will respond to your message within 1 business day.

First-time visitors:

Returning visitors:

to schedule, reschedule
or cancel an exam

Need help?
Forgot my username
Forgot my password

Last updated 2013-08-20