Important Information:

Due to the current winter storm Thor in the United States, we are experiencing high volumes of site closures. We are working diligently to contact all affected candidates by email and phone. If you have any questions, please contact Customer Service.

FAQs: About the test

If you are experiencing technical difficulties running a practice test, read the Troubleshooting FAQs.

Purchasing an online exam

Do I need different web account for my online exam and my licensure/certification exam?

What are the system requirements?

Do I need to create a profile in advance of taking the exam?

How do I purchase an online exam?

What forms of payment are available?

I purchased an exam but am not ready to take it. Can I cancel?

Taking an online exam

How do I start my online exam?

Can I stop the exam after it is started and come back later to finish it?

I lost my Internet connection or closed my browser. How can I resume the exam?

How do I get my score report?

Other questions

I have a question and cannot find the answer in the FAQs.

Last updated 2014-10-19