There is a $15 transaction charge for every exam appointment scheduled via the Call Center. Rescheduling or canceling an appointment within 7 calendar days from your original appointment date will incur a $20 transaction charge when done through the call center. (Transaction charges does not apply when receiving telephone assistance from Pearson VUE with your username and password.)
We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If needed, use the self-help links here to reset your username or password.
Chat is the quickest way to reach a customer service agent.
Click on the Chat icon to get started.
If chat is “offline,” click on your region below for telephone numbers and office hours.
Office Hours: Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.
- The Americas Region VUE Contact Center will be closed on Friday, July 3rd and Saturday, July 4th.
Office Hours: Monday-Friday,
+852 3077 4923 (toll)
|Japan||0120 355 173|
|Other (Toll)||+852 3077 4923
(9:00 a.m.-6:00 p.m. AEST)
Office Hours: 9:00–18:00 CET (8:00–17:00 GMT) Monday–Friday; closed on local holidays.
|Belgium - Dutch||0800-74174|
|Belgium - French||0800-74175|