Customer Service
PTCB tests are delivered through our network of test centers in the United States.
First-time users: You will need to create a new web account before you can sign in. Go to the sign-in page and click on "Create a new web account."
Returning users: If you have previously taken a test with Pearson VUE, but do not remember your sign-in information, go to the sign-in page and click on one of the following links: "I forgot my username" or "I forgot my password."
If you are still unable to log in, click on the link to your region below to locate a toll-free number for customer support.
Americas Region
Contact a Pearson VUE agent in the Americas region via email.
Telephone Numbers
| United States / Canada | 866-902-0593 |
Live Chat
Live chat with a Pearson VUE agent is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT except U.S. holidays.
Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.