We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If needed, use the self-help links here to reset your username or password.
Chat is the quickest way to reach a customer service agent.
If chat is unavailable, click on your region below for further contact information.
Office Hours: Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.
- Thursday, November 27: Closed
- Friday, November 28: 8:00 a.m.–4:00 p.m. CT
- Phone: 800-933-2113
- Email form: Ask a question
Office Hours: Monday-Friday,
+852 3077 4923 (toll)
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|Other (Toll)||+852 3077 4923
(9:00 a.m.-6:00 p.m. AEST)
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Office Hours: 9:00–18:00 CET (8:00–17:00 GMT) Monday–Friday; closed on local holidays.
|Belgium - Dutch||0800-74174|
|Belgium - French||0800-74175|
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Non-Proctored Web-Based Assessment
Note: Non-proctored, web-based assessment candidates cannot schedule an assessment via phone; web-based assessments must be scheduled using this website.
You will have 24 hours from the date/time of access to complete the assessment. Once you access the actual assessment, you will need to complete it in one 2-hour session.
Minimum Specifications (Note: Mobile devices are not currently supported.)
- Operating System: Windows 2000 or higher, Mac OS X 10.3.9 or higher
- Internet Browser Version: Internet Explorer v6 or higher, Firefox 3.0 or higher, Safari 2.0 or higher, Chrome 5.0 or higher
- Screen Resolution: Screen resolution equal to or greater than 1024 X 768
- Flash Version: Flash version 9 or greater
- Internet Connection: You will need a sustained, high speed, Internet connection for the duration of the assessment.
Non-proctored Assessment Delivery Problems
If you are still unable to resolve your problem, please send an email to the customer support staff in your region using the links below—
- Americas Region
- Asia-Pacific Region
- Europe-Middle East-Africa Region
- full name
- telephone number
- name of test or assessment and your ONCC ID
- description of issue
- a screen shot, if applicable
To serve you better, please provide the following information in your email:
We will respond to your message within 1 business day.