Alert:
This website is scheduled to undergo routine maintenance on Saturday, 23 July from 5:00 p.m.-11:00 p.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Customer Service

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If needed, use the self-help links here to reset your username or password.

Global chat

Chat is the quickest way to reach a customer service agent.

Click on the Chat icon to get started.


If chat is “offline,” click on your region below for telephone numbers and office hours.
Be sure of your exam date when scheduling

If you wish to cancel your exam, you must contact Pearson VUE 24 hours prior to your exam appointment. Canceling or rescheduling an exam less than 24 hours prior to the exam appointment is not permitted. Not appearing for your exam appointment will result in the forfeit of all exam fees.

Candidates will incur a $20 Cancellation fee for cancelling their exam if they use the call center to do so. This $20 Cancellation fee will not be applied if a candidate cancels their appointment on the web registration site.

A $20 reschedule fee applies to all rescheduled exam dates regardless if you use the call center or use the web to change your appointment date.

Americas Region

Last updated 2016-07-18