Customer Service

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If needed, use the self-help links here to reset your username or password.

Proctored Exams

Global chat

Chat is the quickest way to reach a customer service agent.

Click on the Chat icon to get started.

If chat is “offline,” click on your region below for telephone numbers and office hours.

Phone and email support

Americas Region

Asia-Pacific Region

Europe-Middle East-Africa Region

Non-Proctored Web-Based Exams

Before you purchase your web-based exam, we recommend that you verify the computer that you will use to take your non-proctored, web-based exam, meets the specifications listed below. Non-proctored, web-based exams, can only be taken if all the specifications below are met.

You will have 48 hours from the date/time of purchase to complete the exam.

Minimum Specifications

  • Operating System: Windows 2000 or higher, Mac OS X 10.3.9 or higher
  • Internet Browser Version: Internet Explorer v6 or higher, Firefox 3.0 or higher, Safari 2.0 or higher, Chrome 5.0 or higher
  • Screen Resolution: Screen resolution equal to or greater than 1024 X 768
  • Flash Version: Flash version 9 or greater
  • Internet Connection: You will need a sustained, high speed, Internet connection for the duration of the exam.

Non-proctored Exam Delivery Problems

If you are still unable to resolve your problem, please send an email to the customer support staff in your region using the links below—

To serve you better, please provide the following information in your email:

  • full name
  • telephone number
  • exam code, NetApp ID
  • description of issue
  • a screen shot, if applicable

We will respond to your message within 1 business day.

Last updated 2014-10-18