Alert:
This website is scheduled to undergo routine maintenance on Saturday, 20 October 5:00 p.m.- Sunday, 21 October 2:00 a.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Customer Service

Exam Registration & Scheduling: Pearson VUE

  • Update/change your - NAME, DOB, SSN (if you are not currently on the NCNA I Registry)
  • Inquiries on existing exam appointments
    • Assistance with scheduling
    • Request to reschedule
    • Request an excused absence
  • Request copies of your receipt and/or confirmation letter
  • Score reports/duplicate score reports
(888) 723-6773
Monday - Friday: 8:00 a.m. – 11:00 p.m.
Saturday: 8:00 a.m. – 5:00 p.m.
Sunday: 10:00 a.m. – 4:00 p.m. (Eastern Time Zone)

North Carolina Department of Health & Human Services

  • Update Name, DOB, SSN (if you are currently on the NCNA I Registry)
919-855-3969
Mon-Fri 8AM-12PM & 1PM-3PM (Eastern Time Zone)
NC DHHS website
Last updated 2018-08-30