LIBF Part of Walbrook Institute London Exam Delivery

Please be aware that each time you book, reschedule or cancel an on-demand multiple choice exam with Pearson, a confirmation email will be sent to you shortly afterwards via the contact email address on your student record at LIBF. As different rules apply for session-based exams, which are sat on a specific date, you should refer to the booking information emails LIBF have sent to you or contact customerservices@libf.ac.uk for advice.

It is your responsibility to check the confirmation email from Pearson.

If your confirmation email fails to arrive within one hour, or if any of the information within the email is incorrect, it is imperative that you call Pearson on (0370) 6081915 without delay. Please bear in mind that consideration will not be given for booking problems where a student has failed to check their confirmation email from Pearson.

Your full result for your on-demand multiple choice exam will be available on your MyLIBF account. Results will be released within 24 hours, although in most instances should be showing within 3-4 hours. In some cases results may take longer than 24 hours to show, although this is rare. If your results are not showing within 72 hours please contact LIBF.

For session-based exams, which are sat on a specific date, your results will be released within 6 weeks via your MyLIBF account.

Candidates wishing to notify us of a complaint about their testing experience should do so directly at the test centre or by calling the Pearson VUE customer service team within 24 hours of the exam being taken. Please note that it may not be possible to investigate complaints raised after this time.

Candidates should always ask the test centre or the customer service agent for a case number and quote that number in any communication about the matter.