Customer Service

Important Information

ICC has been split into different testing programs on our website. You will need to know the three digit exam code before you can register for your Contractor/Trades exam. Each testing program will require a unique username and password. The Contractor/Trades program is also split into exams that require pre-authorization and exams that do not require pre-authorization. View the current exams that require pre-authorization or do not require pre-authorization.

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If needed, use the self-help links here to reset your username or password.

Global chat

Chat is the quickest way to reach a customer service agent.

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If chat is “offline,” click on your region below for telephone numbers and office hours.

Telephone and email addresses broken down by region

Office Hours

Monday–Friday, 7:00 a.m.–10:00 p.m. CT, Saturday, 7:00 a.m.–4:00 p.m. CT, and Sunday, 9:00 a.m.–3:00 p.m. CT; closed on local holidays.

Telephone

  • 877-234-6082 (toll-free)

Email form

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Last updated 2016-11-19