Customer Service

Important Information
ICC has been split into different testing programs on our website. Each testing program will require a unique username and password. View the current exams list for Florida construction exams.

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If needed, use the self-help links here to reset your username or password.

Global chat

Chat is the quickest way to reach a customer service agent.

Click on the Chat icon to get started.


If chat is “offline,” click on your region below for telephone numbers and office hours.

Telephone and email addresses broken down by region

Office Hours

Monday–Friday, 7:00 a.m.–10:00 p.m. CT, Saturday, 7:00 a.m.–4:00 p.m. CT, and Sunday, 9:00 a.m.–3:00 p.m. CT; closed on local holidays.

Telephone

  • 877-224-0231 (toll-free)

Email form

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Last updated 2016-11-19