FAQs for IBM Exams Delivered in Test Centers

About the exams

IBM delivers certification exams through Pearson VUE test centers and via IBM-managed events. In addition, online exams (also known as practice exams, sales mastery exams, or assessment exams) are offered through Pearson VUE’s website. View available exams.

I do not see the exam I am looking for. What should I do?

Profile creation

Where can I find my Candidate Testing ID?

I do not have or do not know my Candidate Testing ID. Can I schedule an appointment without it?

I need to change my name listed on my account.

I need to update my phone or email listed on my account.

I think I have more than one profile with Pearson VUE, what should I do?

I cannot sign-in to the Pearson VUE website.

Scheduling exams at Pearson VUE Test Centers

Where are Pearson VUE Test Centers located?

How far in advance do I need to schedule my appointment?

What payment types does Pearson VUE accept?

Can I pay for the exam at the test center?

How do I get a payment receipt for my exam appointment?

I need a special testing accommodation for my test appointment, how do I request one?

How far in advance do I need to cancel or reschedule my appointment that I have scheduled at a Pearson VUE Test Center?

If I fail the test, can I take it again?

If I took an exam recently with the other vendor, how long must I wait before taking it with Pearson VUE?

On the day of the exam

What do I need to bring to the test center?

What identification is required for me to take the exam?

Score reports

How will I get my score report?

How do I get a copy of my score report?

Will I see exams or score reports for exams I took previously?

What if my name is spelled incorrectly on my score report? Can it be changed?

When can I expect to see my exam results reflected in IBM’s system?

Last updated 2016-06-23