FAQs for IBM Assessment/Sales Mastery Exams Delivered via the Web

Profile creation

Where can I find my Candidate Testing ID?

I do not have or do not know my Candidate Testing ID. Can I purchase an exam without it?

I need to change my name listed on my account.

I need to update my phone or email listed on my account.

I think I have more than one profile with Pearson VUE, what should I do?

I cannot sign-in to the Pearson VUE website.

Purchasing

What payment types does Pearson VUE accept?

Am I required to use a voucher?

Exam administration

How do I start my exam?

When I attempt to start the exam, I do not see an exam question. What should I do?

I forgot my username/password. Can I reset it?

How long do I have to take my exam?

I lost my Internet connection or closed my browser. How do I resume the exam?

I purchased an exam but am not ready to take it. Can I cancel?

Score reports

How will I get my score report?

How do I get a copy of my score report?

Will I see exams or score reports for exams I took previously?

What if my name is spelled incorrectly on my score report? Can it be changed?

When can I expect to see my exam results reflected in IBM’s system?

Last updated 2013-06-23