Customer Service

HP0 (Proctored) Customer Service

  1. Read FAQs: HP0 proctored exam testing process.
  2. If your question has not been addressed, use chat below.

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If needed, use the self-help links here to reset your username or password.

Global chat

Chat is the quickest way to reach a customer service agent.

Click on the Chat icon to get started.
If chat is “offline,” click on your region below for telephone numbers and office hours.


Americas Region

Asia-Pacific Region

Europe-Middle East-Africa Region


HP2, HP3 & HP5 (Non–Proctored) Customer Service

  1. Read Steps to Purchase Web-Based Exams
  2. Read FAQs: Web-based exam testing process
  3. If your question has not been addressed, use Live Chat below.

Chat is the quickest way to reach a customer service agent.

Click on the Chat icon to get started.
Office Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT; closed on local holidays.


Last updated 2015-02-25