Pearson VUE
VSS Technical Support Portal

For Pearson VUE Authorized test centers only

Updated: February 17th 2025

We have seen that some test centers are experiencing issues after our February 01st datacenter migration. These problems include:

  • Exams not downloading / ready
  • Authorization codes are required to launch exams
  • Increased Missing Result cases

Test centers with these issues may have a stuck process that is related to the VUE Application Wrapper service. If your test center uses an Admissions and Delivery machines but does not have separate server, a quick remedy is to power off and then on again the Admissions machine. The help guide: Restarting the VUE Application Wrapper Service - Knowledgebase also provides a different solution if you can'nt restart your machine. If you continue to have problems, please contact the test center technical support team via phone or chat.

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Check out our knowledge base for answers to frequently asked questions or instructions for standard processes. You may be able to resolve your issue without waiting for a support technician.

Quick links to FAQs

How to use VUE Testing System Applications (short videos)

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Other links

  • Quick Install Guide - Guide to installing the VUE Test Center applications
  • VUE Testing System software installation videos:
  • Connect Portal - ServiceDirect, Site Manager, User Management, Site System Information, Reports
  • Connectivity Tests