To schedule, reschedule and cancel exam:
Florida EBPHI
Cancellation / Rescheduling policy
To cancel or reschedule a test without any penalty it needs to be done two full calendar days before the test.
| Appointment is scheduled for: | Cancellation / Reschedule deadline |
|---|---|
| Monday - anytime | The Friday before – anytime up to midnight on Friday |
| Tuesday - anytime | The Saturday before – anytime up to midnight on Saturday |
| Wednesday - anytime | The Sunday – anytime up to midnight on Sunday |
| Thursday - anytime | The Monday – anytime up to midnight Monday |
| Friday - anytime | The Tuesday – anytime up to midnight Tuesday |
| Saturday - anytime | The Wednesday – anytime up to midnight Wednesday |
| Sunday - anytime | The Thursday – anytime up to midnight Thursday |
* Based on a start of week as Sunday.
Candidates can cancel and reschedule using the web (self-service) up to midnight two full calendar days prior to their tests and incur no penalty for late cancellation or reschedule.
If candidates are calling Customer Services to cancel or reschedule on their behalf, please note the customer service hours below:
Monday–Friday, 7:00 a.m.–10:00 p.m. CT, Saturday, 7:00 a.m.–4:00 p.m. CT, and Sunday, 9:00 a.m.–3:00 p.m. CT; closed on local holidays
| Downloads | Stock number | Format |
|---|---|---|
| Content Outlines | 101001 |
Contact us
Office hours
Monday–Friday, 7:00 a.m.–10:00 p.m. CT, Saturday, 7:00 a.m.–4:00 p.m. CT, and Sunday, 9:00 a.m.–3:00 p.m. CT; closed on local holidays.
Telephone numbers
- 888-204-6230