Please note that all registrations, reschedules or cancellations made at Pearson VUE call centers or at test centers will be subject to a service charge. If you would like to avoid these fees, please use Pearson VUE’s online registration system to complete your booking.
Citrix and Pearson VUE charges a fee for those candidates who choose to use either the Pearson VUE call center or one of our test center partners for their test registrations, cancellations, or reschedules. Using these services over the web will not attract these service charges as web services do not have the higher associated cost of maintaining offices and staff.
In the interest of providing great service we will not eliminate call center and test center registration options, but it has become necessary to have candidates choosing these options pay a fee to help offset the expense of maintaining them.