Home > About Us > Press Room > Pearson VUE Works with the Idaho Department of Insurance and C3 Staffing to Bring Over 550 Insurance Jobs to Twin Falls
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For Immediate Release: 3 November 2010
PR Contact: Adam Gaber

Pearson VUE Works with the Idaho Department of Insurance and C3 Staffing to Bring Over 550 Insurance Jobs to Twin Falls

Twin Falls, Idaho, November 3, 2010 — Pearson VUE, the computer-based testing business of Pearson, played a pivotal role in filling over 550 insurance call center jobs in Twin Falls, Idaho. The insurance-related job postings for the call center require that the job candidate be a licensed agent. In partnership with the Idaho Department of Insurance and C3 Staffing of Plantation, Fla., Pearson VUE delivered nearly 900 insurance licensure exams in less than 30 days, starting in late August. Additionally, Pearson VUE digitally fingerprinted every candidate in order to execute required background checks. In a state that normally tests 4,000 insurance candidates on an annual basis, this volume of testing—executed in an extremely short timeframe—represents a unique achievement for the state and its partners in this initiative.

This past January, the Dell call center located in Twin Falls closed its doors for good. The Twin Falls Urban Renewal Agency purchased the empty Dell building with the intention of bringing another call center to Twin Falls, providing employment opportunities to those impacted by the Dell closure. To that end, they contracted with C3 Staffing to recruit, train, and staff the call center, which will answer calls for health insurance companies—a job that requires both special training and state licensure. The new call center opened for business on October 27th.

Lisa Tordjman, Licensing Supervisor for the Idaho Department of Insurance commented, “Bringing these jobs back to Twin Falls will have an enormous positive impact on both the local and state economies. However, making sure the staff is properly trained, licensed, and background-checked is critical for consumer protection and the overall success of the center. Pearson VUE has gone beyond our expectations to accommodate these special circumstances and provide rapid testing and fingerprinting for these candidates.”

Art Valentine, Pearson VUE’s Senior Vice President and General Manager of Regulatory Services noted, “It was ten weeks from the date C3 signed the lease for the call center location to the opening of the center. There is an obvious benefit of helping people get back to work as quickly as possible. Testing such a large number of individuals on a compressed schedule was a significant challenge that required full cooperation and special attention to detail from everyone involved. Pearson VUE is extremely proud of our role in helping to bring the call center to fruition and excited that the new staff is not only back to work, but has stepped over the threshold to a new career.”

”It’s not every day that one of our clients requires this sort of assistance,” commented Robert Whelan, president and CEO of Pearson VUE. “Pearson VUE’s ability to assess the situation, rapidly develop and implement a viable solution, and manage the risk successfully makes taking on this sort of challenge possible. We’re pleased and proud to have helped our client, the Idaho Department of Insurance, and the State of Idaho bring jobs back to Twin Falls.”

About Pearson VUE
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s largest and most secure network of test centers in 165 countries. Pearson VUE is a business of Pearson (NYSE: PSO; LSE: PSON), the international media company, whose businesses include the Financial Times Group, Pearson Education and the Penguin Group.

Last updated 2010-11-03